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Managed Unified Communications

COLLABORATION MANAGED SERVICES

Communication and collaboration within your team and with clients is essential for the success of your business. Managing your UC environment is complicated with constantly evolving technology. It can be difficult to keep your infrastructure current with the latest capabilities, putting high demand on the people who support your UC environment.

Next Care managed service provides our customers with maintenance, monitoring, and optimization of their collaboration infrastructure, ensuring consistent operations, with maximum uptime. LookingPoint's team of experts will reinforce your team and manage all the administration and support of your collaboration system giving your team more time to focus on what matters.

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Proactive Monitoring

Our monitoring and validation checks are performed regularly. These checks monitor the health, performance levels, and status of your infrastructure enabling us to find problems before they cause issues.

  • Automated Validation
  • Predictive Analysis 
  • Preventative Maintenance 

 

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Moves, Adds, and Changes

Free up time for your team by giving us the maintenance tasks typically handled by your IT staff. We have a process to streamline moves, adds, and changes that ensures they are completed quickly and efficiently.  

  • New User Creation
  • Auto Attendant Modification
  • Call Flow Enhancements

  

Backup Management

LookingPoint will provide backup management for Cisco UC applications, like Communications Manager,  Unity Connection, and Contact Center Express. Rest assured critical infrastructure is backed up and recoverable giving you piece of mind should something happen. 

  • SFTP Backup Validation
  • Business Resumption Plan
  • Improved Time to Resolution 
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The Services

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Insights You Need 

LookingPoint actively monitors and manages your UC infrastructure. Our  team analyzes the data collected to ensure we proactivly resolve issues before they cause problems. We collect and analyze data for these technologies

  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco Unified Presence
  • Cisco Unified Contact Center Express
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COLLABORATION

Stay connected when we manage your collaboration infrastructure, whether in the cloud or on premise.

Call Manager

Unity Connection

Contact Center Express

Call Recording

WebEx 

Spark

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NETWORK

An expert networking team to support your day to day operation. LookingPoint extends your team!

Routers

Switches

Wireless

Firewalls

VPN

SD-WAN

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DATA CENTER

Transition to the cloud with confidence, our team can support you wherever the business requirements take you.

VMware

Storage

AWS

Azure

Backup

Automation

Contact us for Free coNsultation