Hoteling is bringing Extension Mobility (Call Manager realm) to the cloud-based WebEx Calling solution. It allows a user to pick any phone and login to it using their extension and voicemail pin number.
Extension Mobility was one of the most popular and requested features and WebEx Calling was lacking a similar experience until hoteling was introduced. Given today’s hybrid working methods and companies re-designing the office space to be an open space, Hoteling would be a sought-after feature. Since not all employees will be present at the same time, then office resources need to be shared.
II. Creating a Workspace & Registering a Phone
III. Enabling a Phone for Hoteling
IV. Enabling Hoteling for a Specific User
1. User must be configured or synced with WebEx Control Hub.
A. Click on users on the left and search for the user.
B. User must appear here for it to use Hoteling
2. User must have an extension configured
A. Click on User
B. Click on Calling, check if there’s extension under Directory Numbers.
C. If not, click on primary to configure one.
3. User must know their voicemail pin number, if not they can reset it on settings.webex.com.
4. Enable users for Hoteling
A. Click on the select user
B. Click on Calling and then Advanced Call settings
C. Click on Hoteling and toggle it as on.
V. Using Hoteling
For more on Hybrid-Work check the below YouTube video on Cisco WebEx Desk Hub: https://youtu.be/X5o2CLUiiU
As always if you have any questions on Webex Calling and would like to schedule a free consultation with us, please reach out to us at sales@lookingpoint.com and we’ll be happy to help!