In the dynamic landscape of modern telecommunications, the role of a Collaboration Engineer is one filled with continuous evolution and challenges. Throughout the course of their career, these professionals often find themselves at the forefront of critical transitions within an organization's communication infrastructure.

Say hello to Cisco’s RADkit

How would you like a tool that can save you time with TAC cases and gives you an avenue of automation and time savings for your entire Cisco environment? If that sounds good, you should give RADKit a look.

Welcome to our blog, where we delve into the world of video conferencing hardware and explore why Cisco stands out as the ultimate choice. In today's digital age, effective communication and collaboration are paramount, and Cisco has consistently proved itself as a frontrunner in this domain.

Hello world! Today I will be showing you how to quickly update the connector version on your Cisco endpoints via Cisco Secure Endpoints, formerly know as Cisco AMP. There are two ways to go about this process. We can update multiple clients belonging to the same Group Policy at the same time, OR if you have a single client needing an updated connector version, you can simply locate the download...

This post is the second post in a three-part series on QoS.  If you haven't read the first blog post, I highly recommend reading the first part here.

I just completed a Quality of Service, or QoS, assessment for a customer. While I was writing the assessment, I decided to brush up on my knowledge of QoS best practice to better serve the customer. While it's still fresh in my brain I figure I will...

Stackwise Virtual is a Cisco virtualization technology that allows for two Catalyst 9500 switches to virtually form a single switch, not unlike VSS with other Catalyst platforms.   This reduces the spanning tree domain and allows for Multi-chassis Etherchanneling (MEC). It will enable the StackWise Virtual pair to form aggregated links to connected switches and devices that supports LAG.

Cisco Meraki firmware upgrades allow network administrators to utilize the latest features and security enhancements on Meraki devices. With MS Switches, you have an option to configure Staged Upgrade. Staged upgrade is only available for switches within the same network.

What is it? Panorama is a centralized management system from Palo Alto Networks. Which of course manages Palo Alto Firewalls. It uses templates to push configuration to each or multiple firewalls. Which you probably already know if you got one. But the question is how it is being used.

As technology continues to advance, so do the threats and risks to our cybersecurity. One of the most common defenses against these threats is the use of firewalls and intrusion prevention systems (IPS). However, these systems are not foolproof and can encounter problems that may leave your organization vulnerable to attacks.

Recently we’ve updated, reviewed and revamped a lot of our customers’ call center scripts in order to make them more efficient. A call center should never lose focus of its purpose: