---
title: "Contact Center: A Collaboration Solution"
description: Whether on premise or in the cloud, a contact center enables businesses and organizations to deliver a connected digital experience.
---

[![looking-point_LogoWhite _ Presidio-1](https://www.lookingpoint.com/hubfs/looking-point_LogoWhite%20_%20Presidio-1.svg) ![LOOKINGPOINT](https://www.lookingpoint.com/hs-fs/hubfs/Theme%20Oct%202019/images/logo@mobile.png?width=444&height=86&name=logo@mobile.png) ](https://www-lookingpoint-com.sandbox.hs-sites.com/-temporary-slug-c10ae2f5-f23e-43f2-8214-f73884fb09ae)

- [Solutions](https://www.lookingpoint.com) 
    - [Collaboration](https://www.lookingpoint.com/it-solutions-collaboration)
    - [Security ](https://www.lookingpoint.com/it-solutions-security)
    - [Networking ](https://www.lookingpoint.com/it-solutions-networking)
    - [Data Center ](https://www.lookingpoint.com/data-center)
    - [Cloud](https://www.lookingpoint.com/cloud)
    - [Managed Services](https://www.lookingpoint.com/it-support-services)
    - [Lifecycle Management](https://www.lookingpoint.com/lifecycle-management-acela)
- [Services](https://www.lookingpoint.com/en/solutions-services) 
    - [Assess and Design ](https://www.lookingpoint.com/assess-and-design-it-solutions)
    - [Deployment](https://www.lookingpoint.com/deployment-it-services-solutions)
    - [Support](https://www.lookingpoint.com/it-support-services)
    - [Wireless Surveys Assessments](https://www.lookingpoint.com/en-us/wireless-surveys-assessments)
    - [Project Management ](https://www.lookingpoint.com/project-management)
    - [Integration Center](https://www.lookingpoint.com/integration-services)
    - [Lifecycle Support](https://www.lookingpoint.com/it-lifecycle-support)
    - [Locations Serviced](https://www.lookingpoint.com/it-consulting-san-francisco-bay-area)
    - [Customer Success](https://www.lookingpoint.com/services-customer-success)
- [Partners](https://www.lookingpoint.com/partner)
- [Blog](https://www.lookingpoint.com/blog)

- [Solutions](https://www.lookingpoint.com) 
    - [Collaboration](https://www.lookingpoint.com/it-solutions-collaboration)
    - [Security ](https://www.lookingpoint.com/it-solutions-security)
    - [Networking ](https://www.lookingpoint.com/it-solutions-networking)
    - [Data Center ](https://www.lookingpoint.com/data-center)
    - [Cloud](https://www.lookingpoint.com/cloud)
    - [Managed Services](https://www.lookingpoint.com/it-support-services)
- [Services](https://www.lookingpoint.com/en/solutions-services) 
    - [Assess and Design](https://www.lookingpoint.com/assess-and-design-it-solutions)
    - [Deployment](https://www.lookingpoint.com/deployment-it-services-solutions)
    - [Support](https://www.lookingpoint.com/it-support-services)
    - [Wireless Survey Assessment](https://www.lookingpoint.com/en-us/wireless-surveys-assessments)
    - [Project Management ](https://www.lookingpoint.com/project-management)
    - [Lifecycle Management](https://www.lookingpoint.com/lifecycle-management-acela)
    - [Integration Center](https://www.lookingpoint.com/integration-services)
    - [Locations Serviced](https://www.lookingpoint.com/it-consulting-san-francisco-bay-area)
    - [Customer Success](https://www.lookingpoint.com/services-customer-success)
- [Partners](https://www.lookingpoint.com/partner)
- [Blog](https://www.lookingpoint.com/blog)
- [+1 925-566-3480](tel:+1%20925-566-3480)
- [DO NOT SHARE OR SELL MY PERSONAL INFORMATION](https://na1.hs-data-privacy.com/request/TrvvEe3VpnlESmYolHn3xw)

- [![phone@2x](https://www.lookingpoint.com/hubfs/Theme%20Oct%202019/fonts/phone@2x.png) +1 925-566-3480 ](tel:+19255663480)
- [![user@2x](https://www.lookingpoint.com/hubfs/Theme%20Oct%202019/fonts/user@2x.png) Acela Portal ](https://my.lookingpoint.com/)
- [Free Consultation](https://www.lookingpoint.com/contact-center#get-free-popup)

 Let’s Connect

[Solutions](https://www.lookingpoint.com/)[Collaboration](https://www.lookingpoint.com/collaboration)Contact Center

# Contact Center

### Improve Productivity and Customer Experiences

Whether on premise or in the cloud, a contact center enables businesses and organizations to deliver a connected digital experience. 

[![GET STARTED](https://no-cache.hubspot.com/cta/default/2215854/a5be1b18-ea64-4424-ac12-9c03a125c7ab.png)](https://cta-redirect.hubspot.com/cta/redirect/2215854/a5be1b18-ea64-4424-ac12-9c03a125c7ab)

### Our Process

## Contact Center

[Watch Video](https://www.lookingpoint.com/contact-center#test-popup)

 

![contact center icon-1](https://www.lookingpoint.com/hs-fs/hubfs/contact%20center%20icon-1.jpg?width=100&height=100&name=contact%20center%20icon-1.jpg)

On Premise Contact Center

On premise contact centers deliver a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents.

- Sophisticated call routing
- Comprehensive contact management capabilities
- E-mail, Web Chat, and social media integration
- Automatic call distributor features, including call-inqueue, and expected-wait-time messages
- Workforce optimization
- Next-generation historical and real-time reports and dashboards

![Homepage - Blue Cloud](https://www.lookingpoint.com/hs-fs/hubfs/Looking_Point-Oct2016/Image/Homepage%20-%20Blue%20Cloud.png?width=100&height=90&name=Homepage%20-%20Blue%20Cloud.png)

Cloud Based Contact Center

Cloud-based contact centers make it easy for any business to deliver better customer service at lower cost. 

- Simple set up and management
- Easily scale your cloud based contact center up or down, in response to business cycles
- Pay for usage by the minute with no long-term commitments or upfront charges
- Highly available, fault tolerant and scalable
- Open platforms easily integrate with other systems

- Improved customer satisfaction and loyalty
- Comprehensive contact management
- Improved workforce productivity
- Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution
- Delivery of each contact to the most appropriate resource anywhere in the enterprise
- Comprehensive customer profiles
- Segmentation of customers, and monitoring of resource livability
- Routing to the most appropriate resource to meet customer needs and conditions
- Presence integration to increase caller satisfaction through improved agent performance

![shutterstock_1155079168](https://www.lookingpoint.com/hubfs/shutterstock_1155079168.jpg)

### Get a Free Consultation

## CONTACT US

[![GET STARTED](https://no-cache.hubspot.com/cta/default/2215854/299e6c5f-7fb9-426f-be6e-eb76a72cabe2.png)](https://cta-redirect.hubspot.com/cta/redirect/2215854/299e6c5f-7fb9-426f-be6e-eb76a72cabe2)

![looking-point_LogoWhite _ Presidio-1](https://www.lookingpoint.com/hubfs/looking-point_LogoWhite%20_%20Presidio-1.svg)

 391 Taylor Blvd. Suite 120 Pleasant Hill, California 94523

[Call Us +1 925-566-3480](tel:+19255663480)

[sales@lookingpoint.com](mailto:sales@lookingpoint.com)

- [**](https://www.facebook.com/lookingpoint?fref=ts)
- [**](https://twitter.com/lookingpoint)
- [**](https://www.linkedin.com/company/lookingpoint)
- [**](https://www.instagram.com/lookingpoint/)

 SOLUTIONS

- [Collaboration](https://www.lookingpoint.com/it-solutions-collaboration)
- [ Security](https://www.lookingpoint.com/it-solutions-security)
- [Networking ](https://www.lookingpoint.com/it-solutions-networking)
- [Cloud](https://www.lookingpoint.com/cloud)
- [Data Center ](https://www.lookingpoint.com/data-center)
- [Project Management ](https://www.lookingpoint.com/project-management)
- [Lifecycle Management](https://www.lookingpoint.com/lifecycle-management-acela)
- [Wireless Surveys Assessments](https://www.lookingpoint.com/en-us/wireless-surveys-assessments)

 MANAGED SERVICES

- [Assess and Design](https://www.lookingpoint.com/assess-and-design-it-solutions)
- [Deployment](https://www.lookingpoint.com/deployment-it-services-solutions)
- [Support](https://www.lookingpoint.com/it-support-services)
- [Integration Center](https://www.lookingpoint.com/integration-services)
- [Lifecycle Support](https://www.lookingpoint.com/it-lifecycle-support)
- [Locations Serviced](https://www.lookingpoint.com/it-consulting-san-francisco-bay-area)
- [Customer Success](https://www.lookingpoint.com/services-customer-success)

 COMPANY

- [Contact Us](https://www.lookingpoint.com/contact-us)
- [Career](https://www.lookingpoint.com/career)
- [About Us](https://www.lookingpoint.com/about-us)
- [ FAQ](https://www.lookingpoint.com/faq)
- [ Partners](https://www.lookingpoint.com/partner)
- [Blog](https://www.lookingpoint.com/blog)
- [Privacy Policy](https://www.lookingpoint.com/privacy-policy)
- [DO NOT SELL OR SHARE MY PERSONAL INFORMATION](https://na1.hs-data-privacy.com/request/TrvvEe3VpnlESmYolHn3xw)

 GET IN TOUCH

 Join our mailing list to stay up to date and get notices about our new releases!

 Looking Point Inc. 2026

 Cookie Settings

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://2215854.fs1.hubspotusercontent-na1.net/hubfs/2215854/Contact%20Center%20Final.mov",
  "dateModified" : "2022-05-27T06:15:10.915Z",
  "description" : "How can contact Center help you?",
  "duration" : "PT23S",
  "height" : 2160,
  "name" : "How can contact Center help you?",
  "thumbnailUrl" : "https://api-na1.hubapi.com/filemanager/api/v3/files/thumbnail-redirect/12325481709?portalId=2215854&size=medium",
  "uploadDate" : "2019-08-22T00:04:58.627Z",
  "width" : 4096
}
```