On premise contact centers deliver a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents.
Sophisticated call routing
Comprehensive contact management capabilities
E-mail, Web Chat, and social media integration
Automatic call distributor features, including call-inqueue, and expected-wait-time messages
Workforce optimization
Next-generation historical and real-time reports and dashboards
Cloud Based Contact Center
Cloud-based contact centers make it easy for any business to deliver better customer service at lower cost.
Simple set up and management
Easily scale your cloud based contact center up or down, in response to business cycles
Pay for usage by the minute with no long-term commitments or upfront charges
Highly available, fault tolerant and scalable
Open platforms easily integrate with other systems
Why Contact Center
Improved customer satisfaction and loyalty
Comprehensive contact management
Improved workforce productivity
Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution
Delivery of each contact to the most appropriate resource anywhere in the enterprise
Comprehensive customer profiles
Segmentation of customers, and monitoring of resource livability
Routing to the most appropriate resource to meet customer needs and conditions
Presence integration to increase caller satisfaction through improved agent performance
