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Contact Center

Improve Productivity and Customer Experiences

Whether on premise or in the cloud, a contact center enables businesses and organizations to deliver a connected digital experience. 

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On Premise Contact Center

On premise contact centers deliver a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents.

  • Sophisticated call routing
  • Comprehensive contact management capabilities
  • E-mail, Web Chat, and social media integration
  • Automatic call distributor features, including call-inqueue, and expected-wait-time messages
  • Workforce optimization
  • Next-generation historical and real-time reports and dashboards
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Cloud Based Contact Center

Cloud-based contact centers make it easy for any business to deliver better customer service at lower cost. 

  • Simple set up and management
  • Easily scale your cloud based contact center up or down, in response to business cycles
  • Pay for usage by the minute with no long-term commitments or upfront charges
  • Highly available, fault tolerant and scalable
  • Open platforms easily integrate with other systems

Why Contact Center

  • Improved customer satisfaction and loyalty
  • Comprehensive contact management
  • Improved workforce productivity
  • Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution
  • Delivery of each contact to the most appropriate resource anywhere in the enterprise
  • Comprehensive customer profiles
  • Segmentation of customers, and monitoring of resource livability
  • Routing to the most appropriate resource to meet customer needs and conditions
  • Presence integration to increase caller satisfaction through improved agent performance
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