Unified Collaboration Engineer

Job Description

This position will allow you to be a member of an elite team of engineers and play a key role in our
Service Delivery Team. The company environment is fast paced, fun and exciting. We are a growing
company, with a stable book of business. If you are the type of person that likes a challenge, loves
learning new technologies and working with a myriad of customers, we have the dream job for you!

  • Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations
  • Understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX, Expressways, Jabber Client, SIP, H.323, QoS and WebEx
  • Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate

  • Minimum 1 year consulting background or experience working with multiple customers
  • Hands-on experience with the following products is required: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX and Cisco SX10, SX20, SX80, DX70, DX80 and Jabber Collaboration Endpoints
  • Cisco Routing & Switching or Security technologies experience desired


  • CCNA Voice required or CCNP Voice desired


  • Work with team of highly experienced engineers
  • Competitive compensation, vacation and benefits
  • Excellent corporate culture that is built around employee growth and skill development
  • Opportunity to grow in different directions within the company while obtaining additional industry certifications


We are a San Francisco Bay Area centric consulting company specializing in Unified Communications,
Security, Routing/Switching, Wireless, and Data Center technologies. Our customers leverage our talent
and expertise to support their staff. We are a fun group of systems and network engineers; our
company culture is critical to our success.

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