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Collaboration Services

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COLLABORATION SERVICES

LookingPoint will work with you to deliver your communication needs on all levels, including Workflow Automation, Connectivity, Video, and Messaging. We provide support services for cloud and on-premise platforms, including Cisco Unified Communications Manager, Cisco Spark, WebEx, Cisco Unity Connection, Cisco Unified Contact Center Express and Cisco Unified Presence. 

Assessments

 

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Room Readiness Assessment

LookingPoint provides a thorough evaluation of your meeting rooms. Our team approaches these evaluations with the objective to provide a better quality experience, and a collaboration solution that is easy to use and enables streamlined productivity. LookingPoint will:  

  • Evaluate business objectives
  • Establish room requirements
  • Align solution to budget 
  • Identify optimal layout
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Collaboration Platform Assessment

LookingPoint provides a collaboration platform evaluation to determine the best platform for our clients. Our team will assess what cloud or on-premise solutions are best fit for your business by evaluating: 

  • Business objectives
  • Application requirements
  • Compliance requirements and regulations
  • Performance requirements

Design and Implementation

 

VOICE

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Telephony deployment options should provide choice: on premise, hybrid, or cloud. Comprehensive, flexible, and engaging, that’s how we view collaboration. It’s what we deliver to our customers and it’s what you should expect from your next solution. We believe a properly leveraged solution will unlock productivity and improve the quality of each interaction. LookingPoint provides both on-premise and cloud based telephony solutions, and can assess your business needs to determine what soluition is best for you. 

VIDEO

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Collaborate leveraging video, whether mobile, desktop or via telepresence endpoint. LookingPoint video solutions can bring people together seamlessly. Online collaboration must provide multiple levels of security, from scheduling meetings to authenticating participants and document sharing. You can incorporate any of LookingPoints's video solutions into your business processes with confidence, even with the most rigorous security requirements.

CONTACT CENTER

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Whether on premise or in the cloud, a contact center enables businesses and organizations to deliver a connected digital experience. You can provide contextual, continuous, and high capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.

MANAGE

Reactive Support

Incident based expertise, support and strategic management of your core IT infrastructure - allowing your team to better enable your business. 

  • Break/ Fix Support: reactive maintenance support, providing repairs and updates for your infrastructure as needed 
  • Moves, Adds, and Change Support: for standard configuration items 

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Proactive Support

LookingPoint provides a dedicated team to manage, monitor, and tune your infrastructure - liberating your IT team to focus on improving your business. 

  • Software upgrades: software upgrades to address critical security flaws within your infrastructure
  • Moves, Adds, and Change Support: for standard configuration items
  • Proactive Monitoring: monitoring and validation checks to monitor the health, performance levels and status of your infrastructure
  • Backup Management: for Cisco IOS configurations and tracking of differential changes, as well as backup validation for other systems
  • Best Practice Review: bi-annual life cycle review, configuration deep-dive and technology road map planning for your environment.

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Contact us to assess and manage your network today

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