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Welcome back to another recap of our LookingPoint Fireside Chat, where we bring you casual technology conversations with real-world insight. In this episode, LookingPoint CEO Sean Barr sits down with Ryan Alibrando, Service Manager at LookingPoint, to break down the value of Managed IT Services—what they are, why they matter, and how they help businesses stay focused on what really matters.

Today I have the opportunity to tell you about the wonders & joys of managed services. First, what are managed services? Ultimately, managed services are the outsourced, proactive management of your stuff. In this case, we’re talking about your technology. A good provider will give you time back to focus on the fun parts of your job and save you money. That sounds good, right? Time, fun & money?

In trying to come up with a managed service blog entry, I’ve decided to write about an experience I had as a managed services customer, rather than as the manager of the LookingPoint Managed Services Team. Years ago, working for the first corporation in my career that had a full-time managed service agreement, I had an eye-opening experience.