If you are like many of our customers, you have asked the question “Why would I hire an MSP?” or you have considered hiring a managed service provider but not sure if it makes sense. Before we get into does it make sense or not, you need to know where you are at. To do that we recommend you ask yourself a few questions. Based on the answers to these questions you will have a better sense if you should consider a managed service provider. Let’s get to it!
Upgrading Cisco software (IOS, IOS-XE, ASA code, etc.) can be a little daunting sometimes. For the most part, installations are straight forward, but there is usually a fair amount at stake. Ideally, your environment should be designed with high-availability in mind, allowing you to perform maintenance (and endure unplanned outages) without business impact. But that isn’t always financially possible, especially for remote sites and smaller branch offices. This makes things especially difficult for the engineers tasked with performing this maintenance remotely. Losing access to a device and watching your continuous ping not receive replies for 5, 10, 15 minutes or even longer sometimes is always taxing! That said, they almost always come back, usually just shortly after real panic starts to set in. While we can’t be 100% sure everything is going to work every time (we didn’t write the code or design the hardware), if we do our due diligence we can increase our chances of success.
San Francisco, CA, February 20, 2018 – LookingPoint, announced today that CRN®, a brand of The Channel Company, has named LookingPoint to its 2018 Managed Service Provider (MSP) 500 list in the Elite 150 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments. The MSP Elite 150, recognizes large, data center-focused MSPs with a strong mix of on-premises and off-premises services.
Fireside Chats are a LookingPoint video series where we bring casual technology conversations to you! In this chat we are discussing how customers are getting back more time, more money and are having more fun leveraging Managed Services. Sit back, relax, and enjoy another fireside chat.
Today I have the opportunity to tell you about the wonders & joys of managed services. First, what are managed services? Ultimately, managed services are the outsourced, proactive management of your stuff. In this case, we’re talking about your technology. A good provider will give you time back to focus on the fun parts of your job and save you money. That sounds good, right? Time, fun & money?
In trying to come up with a managed service blog entry, I’ve decided to write about an experience I had as a managed services customer, rather than as the manager of the LookingPoint Managed Services Team. Years ago, working for the first corporation in my career that had a full-time managed service agreement, I had an eye-opening experience.
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