Cisco is and has been a leader in on-prem solutions for Contact Center and now is leading in Cloud solutions for CC as well. Appropriate for solutions that range between 21 – 300 agents, Webex Contact Center enable Sales and Service departments in an enterprise find and fulfill customer needs.
Last week was the long-awaited Cisco Live 2019! And two of our wonderful engineers wrote up their thoughts on the week. For a quick recap check out Dominic Zeni's overview of the week below and if you want a more in-depth recap check out Trevor Butler's deep dive into the Cisco Live 2019 World.
For the Short Attention Span Readers:
Another year, another Live! Building Bridges was one of the themes of this years’ Cisco Live and you can see it ringing true across the portfolio. Take Cisco Umbrella for example. It is no longer just a DNS layer security tool. Using the cloud-native Umbrella application, Cisco has built integrations to CloudLock, SDWAN, and soon ThreatGrid. With just the click of a button from your vManage, you can build tunnels (bridges??) from your SDWAN to your Umbrella and begin leveraging the full featured Umbrella Secure Internet Gateway. Or how about Cognitive Collaboration, building bridges to well…everywhere! Taking in contextual information from the Internet in all forms, Cognitive Collaboration promises to make us more prepared, more productive, and more successful in the meetings we attend. The new SVP of Collab, Amy Chang, came to Cisco through an acquisition of Accompany (the technology at the heart of Cognitive Collab). I’m very excited for the things to come from Amy’s team and Cognitive Collaboration. At the heart of all of these technological bridges are API’s. So, where’s the bridge for me as a traditional systems or network engineer that takes me from the CLI or the GUI to the API? Enter the new DevNet certifications announced at Cisco Live. A path (bridge??) for learning is very helpful when approaching an ocean of new technology and I’m excited to see what it’s all about! - Dominic Zeni
For The Insatiable Readers:
This year Cisco Live was held in sunny San Diego. Between the breakout sessions, the walk-in labs, and an amazing performance by Weezer and the Foo Fighters, Cisco announced some new products and new certifications.
The countdown begins for Cisco Live 2019 in San Diego! We are super excited to see all that Cisco will be presenting and introducing to us. We thought that we would give you our top picks of sessions to attend during this jam packed, awesome week!
A few months of ago I was asked to help bring up a branch site for one of LookingPoint’s clients. This was unscheduled work and it was the first time I encountered Cisco’s Mobility Express. My previous projects have been enterprise deployments either using the traditional WLC or Meraki’s cloud managed APs. With Mobility Express, Cisco allows an AP to run as a wireless controller. Starting with 802.11ac Wave 2 access points, Cisco embedded a virtual WLC into the access point. I was pleasantly surprise and thought this make perfect sense for branch offices or for small to medium-sized businesses. No longer are branch sites tethered to HQ for wireless with capwap tunnels from branch site APs having to register with the WLC at HQ. This can be a great solution for sites with limited IT staff.
In this Fireside Chat, CEO - Sean Barr, sits down with Senior Solutions Architect - Marshall Hill, to discuss hyperconverged infrastructure and Cisco Hyperflex. Sit back, relax, and enjoy this Fireside
This week I’m in Barcelona at Cisco’s Marketing Velocity conference learning about Cisco’s marketing strategies for the year and better ways to get new technology content to our customers. In today’s digital era, businesses have become completely borderless. With so many competitive solutions, customers aren’t just buying a product or service, they are buying an amazing experience. So much so that 53% of buyers choose their vendor based on buyers experience according to CEB. It’s up to us to provide our customers with quality solutions, experiences, and a relevant human experience.
Upgrading Cisco software (IOS, IOS-XE, ASA code, etc.) can be a little daunting sometimes. For the most part, installations are straight forward, but there is usually a fair amount at stake. Ideally, your environment should be designed with high-availability in mind, allowing you to perform maintenance (and endure unplanned outages) without business impact. But that isn’t always financially possible, especially for remote sites and smaller branch offices. This makes things especially difficult for the engineers tasked with performing this maintenance remotely. Losing access to a device and watching your continuous ping not receive replies for 5, 10, 15 minutes or even longer sometimes is always taxing! That said, they almost always come back, usually just shortly after real panic starts to set in. While we can’t be 100% sure everything is going to work every time (we didn’t write the code or design the hardware), if we do our due diligence we can increase our chances of success.
First off let me say, this blog is just my read on what the acquisition may mean for customers, there is no information in this document that has been provided by either Cisco or Broadsoft. This is our take on what it could mean and what we are excited about! This acquisition connects two individually successful collaboration companies and makes them better together. Cisco has a history of quickly integrating companies, taking what they do well and merging it with their current offerings, and mitigating product gaps.
Security has been a leading topic throughout 2017 across all industries. Malware, more specifically ransomware, has been a dominant cyber threat with damage costs predicted to exceed $5 billion this year, according to Cybersecurity Ventures.Cisco recently released their 2017 Annual Cybersecurity Report. This year is the 10-year anniversary of the annual report, which provides key insights and threat intelligence findings from across the entire Cisco portfolio. Along with threat intelligence Cisco also incorporates a collection of results from 2,900 surveyed customers into the report, highlighting:
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