Cisco is and has been a leader in on-prem solutions for Contact Center and now is leading in Cloud solutions for CC as well. Appropriate for solutions that range between 21 – 300 agents, Webex Contact Center enable Sales and Service departments in an enterprise find and fulfill customer needs.
As IT consultants in the Bay Area, we see a lot of startups. Small businesses with bold ideas filled with hard working people focused on achieving a specific goal. Usually in their infancy, these businesses focus all their time and money on the goal they are trying to achieve and usually don’t have the dedicated staff needed to support enterprise IT solutions. The employees are extremely sharp and very tech savvy, able to quickly piece together solutions to fit their needs that actually work pretty well. Ran out of ports on a switch? Order an inexpensive PoE switch and start daisy chaining them! More ports = problem solved. Same goes for wireless, if you have a dead spot, just get another AP. If you want video in a conference room, get some 3rd party camera to work with Google Hangouts.
Cisco Spark Call was able offer customers ready to move their PBX to the cloud a simple, easy, all cloud offer including PSTN connectivity. While it was and continues to be a great option for a number customers, those shops that were either locked in to carrier PSTN agreements or only wanted to move a portion of their users but didn’t want to compromise with a fractured dial plan have been without a clear path of migration to cloud, until now. With Webex Teams Calling, customers have the capability of moving their entire user base or just a subset of users to a cloud first PBX all while retaining their existing PSTN circuits.
Cisco VP of Collaboration, Amy Chang, just gave her keynote at Enterprise Connect 2019 and we’re excited for the amazing new features and integrations Cisco has lined up for their collaboration platforms.
Technology is constantly innovating and advancing and has become and integral part of any business’ success. Today’s workforce is becoming more mobile, and that makes simple, effective collaboration more important for today’s business than ever before. At LookingPoint we have almost a decade of experience designing and deploying different collaboration rooms. Our experience has taught us that every room is different and can fill different business needs. We have multiple collaboration rooms throughout our office and in this blog are sharing our experience upgrading one of those spaces. We decided to upgrade the room because new technology has evolved to provide additional features and capabilities since we originally deployed this particular collaboration room.
The conference room video solutions have greatly improved and are simpler to implement, use, and support than ever before. I see two major drivers for this trend. First is the move to cloud for endpoint registration and video bridging in the cloud. This move to cloud has lowered the entry point for many customers to enable video in the conference room. The second driver is the decreasing cost for the video endpoint. Video is now more affordable for all types of rooms including small huddle rooms, general purpose rooms, large training rooms, and executive conference rooms. However, there are still major differences between manufacturers when it comes to the way these solutions are installed, managed, and their usability. For this blog I will be comparing the Cisco Room Kits and the Zoom Rooms. I find it very interesting how both companies have taken a completely different approach enabling video in conference rooms.
Technology is constantly moving and advancing, and as we continue to innovate we are able to use different enterprise technologies to grow our business. Technology used to be a means to help operate the business but has transformed into a means to better the business beyond those day-to-day operations. Technology is connecting our teams, connecting us with our customers and helping us to serve those customers more efficiently.
There are many video solutions in the industry. When deciding on a solution it’s important to understand the primary needs for a Collaboration Conference Room. This includes whether the room will be used purely for video and content sharing or if it’s more of a multi-purpose room with movable tables. Conference rooms where everyone sits around a table are quite different than a classroom style room where there is a speaker at the front of the room. It’s also important to review the user experience with any video / collaboration solution. Many technologies look good on paper, however successful video room deployments are directly tied to the user experience. This includes how easy is it to schedule a meeting, start the meeting, and join the meeting. I’ve seen this be a complicated process that involves IT for the entire process and I’ve seen it as easy as placing a FaceTime call from an iPhone. When video rooms have been designed with usability at the top of the list, you will see an increase of collaboration.
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