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Today I have the opportunity to tell you about the wonders & joys of managed services. First, what are managed services? Ultimately, managed services are the outsourced, proactive management of your stuff. In this case, we’re talking about your technology. A good provider will give you time back to focus on the fun parts of your job and save you money. That sounds good, right? Time, fun & money?

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On February 2, 2017 Cisco announced a major issue affecting products from their routing, switching, security and server product lines. Reference Tables A through D below for a full list of affected products and part numbers.

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In trying to come up with a managed service blog entry, I’ve decided to write about an experience I had as a managed services customer, rather than as the manager of the LookingPoint Managed Services Team. Years ago, working for the first corporation in my career that had a full-time managed service agreement, I had an eye-opening experience.

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