Blog

At LookingPoint, we understand that even the best technical teams sometimes need a second set of eyes, faster escalation paths, or just a bit of extra support when it matters most. That’s why we’re excited to introduce Express Support—our enhanced support offering designed to work alongside your existing Cisco SMARTnet.

Today we're talking about our in-house developed tool called, Acela helps you with asset management, device configuration compliance as well as smartnet and support, to help you manage all of that in one easy platform. In this blog, we are going to go through the features and capabilities and take a quick look at what the portal actually looks like.  

Being in the IT world, we know how difficult it can be to track maintenance and support contracts on one’s network infrastructure. Pouring through endless lines of confusing spreadsheets trying to identify what you need to renew support on can make your eyes cross and want to throw your hands up in defeat. Between asset tracking and the renewal process, too much time is consumed going through...