Blog

Call recording has long been a vital component of business communications, especially in regulated industries such as finance, healthcare, and government. What began as a basic compliance tool has evolved into a powerful engine for business intelligence, customer satisfaction, and agent training. In this blog, we explore how call recording has transformed over time, its growing importance in the...

When thinking about optimizing a workspace, you're mostly thinking: How can users be their most productive selves in this room, and what tools can I provide to help them collaborate, brainstorm, share ideas, and produce results? Designing workspaces is challenging; no two spaces are the same. Each one comes with its own difficulties and requires a certain level of creativity to bring everything...

Video conferencing was becoming the new norm even pre-covid. However, the pandemic did accelerate many businesses’ adoption of this technology. In this section, I will go over a deployment that will enable your on-prem Cisco video endpoints to dial other video endpoints registered to remote companies and dial into a Cisco Webex Meeting Room.