Blog

Call recording has long been a vital component of business communications, especially in regulated industries such as finance, healthcare, and government. What began as a basic compliance tool has evolved into a powerful engine for business intelligence, customer satisfaction, and agent training. In this blog, we explore how call recording has transformed over time, its growing importance in the...

Video conferencing was becoming the new norm even pre-covid. However, the pandemic did accelerate many businesses’ adoption of this technology. In this section, I will go over a deployment that will enable your on-prem Cisco video endpoints to dial other video endpoints registered to remote companies and dial into a Cisco Webex Meeting Room.

Cisco wants you to move your collaboration deployment to the cloud. Why? Because it makes sense.

Hey there faithful, LookingPoint blog reader! I hope you’re New Year is off to a great start and you’re ready for another year of great blogs!

Today we will be going over a quick and easy to use tool created by Cisco, for you’re Webex Teams environment. The tool is actually a bot called “CiscoEoL”, or End of Life. One of my colleagues recently introduced me to it and I haven’t put it down since....

Today we're talking about Cisco's Webex. We are going to show you how you can save time and improve your overall experience. Essentially, making Webex your best friend!

As IT consultants in the Bay Area, we see a lot of startups. Small businesses with bold ideas filled with hard working people focused on achieving a specific goal. Usually in their infancy, these businesses focus all their time and money on the goal they are trying to achieve and usually don’t have the dedicated staff needed to support enterprise IT solutions. The employees are extremely sharp...

Cisco Spark Call was able offer customers ready to move their PBX to the cloud a simple, easy, all cloud offer including PSTN connectivity. While it was and continues to be a great option for a number customers, those shops that were either locked in to carrier PSTN agreements or only wanted to move a portion of their users but didn’t want to compromise with a fractured dial plan have been...

Cisco VP of Collaboration, Amy Chang, just gave her keynote at Enterprise Connect 2019 and we’re excited for the amazing new features and integrations Cisco has lined up for their collaboration platforms.

Cisco is reinventing the collaboration experience, delivering messaging, meetings, voice/ video calls, and digital whiteboarding in the cloud.