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Cisco is and has been a leader in on-prem solutions for Contact Center and now is leading in Cloud solutions for CC as well.  Appropriate for solutions that range between 21 – 300 agents, Webex Contact Center enable Sales and Service departments in an enterprise find and fulfill customer needs.

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As IT consultants in the Bay Area, we see a lot of startups.  Small businesses with bold ideas filled with hard working people focused on achieving a specific goal.  Usually in their infancy, these businesses focus all their time and money on the goal they are trying to achieve and usually don’t have the dedicated staff needed to support enterprise IT solutions.  The employees are extremely...

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Cisco Spark Call was able offer customers ready to move their PBX to the cloud a simple, easy, all cloud offer including PSTN connectivity. While it was and continues to be a great option for a number  customers, those shops that were either locked in to carrier PSTN agreements or only wanted to move a portion of their users but didn’t want to compromise with a fractured dial plan have been...

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