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Whether you’re migrating from On Prem Call Manager to WebEx Calling, Spark to WebEx Calling or just have some old phones you want to add to your WebEx Calling Deployment; you will need to convert your phones from their Enterprise Firmware to the cloud supported MPP firmware.

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Hoteling is bringing Extension Mobility (Call Manager realm) to the cloud-based WebEx Calling solution. It allows a user to pick any phone and login to it using their extension and voicemail pin number.

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Cisco Webex Devices have added a feature that allows them will be able to detect T3 alarms. This feature allows customers to expand their building alarm system with visual symbols and information displayed on Webex devices. This visual addition for audible alarms could be particularly important for employees with hearing impairment or ones wearing noise cancelling headsets.

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I couldn’t find a guide online for a particular WebEx Calling scenario; we wanted to use a local gateway to bridge our on-prem CUCM with WebEx calling without the need for PSTN. The local gateway would just route calls from on-prem to the cloud and vice versa. Each service would offer its own PSTN for the endpoints registered to it. Here’s how we accomplished it!

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WebEx Calling is Cisco’s Enterprise Cloud based calling solution. It allows companies to have their phones registered to Cisco’s cloud and it provides a rich set of features including an interface to the PSTN.

WebEx Calling is full of features designed to make communication easier, richer, and more efficient. Basically, get more out of your phone system.

The topic today is Auto Attendant, Queues...

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Video conferencing was becoming the new norm even pre-covid. However, the pandemic did accelerate many businesses’ adoption of this technology. In this section, I will go over a deployment that will enable your on-prem Cisco video endpoints to dial other video endpoints registered to remote companies and dial into a Cisco Webex Meeting Room.

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Cisco recently announced a bunch of new innovations in Webex that are focused to help organizations collaborate seamlessly and transform their employee and customer experiences. Let's check out what they have updated and improved upon! 

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Cisco wants you to move your collaboration deployment to the cloud. Why? Because it makes sense.

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Oct 2

Today we're talking about Cisco's Webex. We are going to show you how you can save time and improve your overall experience. Essentially, making Webex your best friend!

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Cisco is and has been a leader in on-prem solutions for Contact Center and now is leading in Cloud solutions for CC as well.  Appropriate for solutions that range between 21 – 300 agents, Webex Contact Center enable Sales and Service departments in an enterprise find and fulfill customer needs.

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