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Posts by: John Li

Archive config saves the day

As an experienced Cisco network engineer, you have often saved yourself from being locked out of a router when you make a change with a “reload in x” command.  This handy command reboots most Cisco devices (routers, switches, firewalls) in the x number of minutes that you had specified.  Thus, if you made a change that killed your connection to it, then you just have to wait until the time expires and the device reboots back up with the last saved configuration, allowing you to reconnect and remove your palm from your forehead. 

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Cisco Webex Contact Center (aka CJP) Update

Cisco is and has been a leader in on-prem solutions for Contact Center and now is leading in Cloud solutions for CC as well.  Appropriate for solutions that range between 21 – 300 agents, Webex Contact Center enable Sales and Service departments in an enterprise find and fulfill customer needs.

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Top IT Security Trends and Solutions in 2017

Security is something that most IT folks have a love/ hate relationship with. OK, mostly hate… because data security is not easy and it’s not something you can just do and forget about, instead you must continuously adapt your network security to keep up with evolving threats and mitigate risk.

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What is a Next Generation Firewall?

Next Generation Firewall (NGFW), we’ve all heard of this often-used term (maybe overused) but what does it mean? What do you get if you have one and how do you get it? All great questions that begs to be answered.

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