Cisco is and has been a leader in on-prem solutions for Contact Center and now is leading in Cloud solutions for CC as well. Appropriate for solutions that range between 21 – 300 agents, Webex Contact Center enable Sales and Service departments in an enterprise find and fulfill customer needs.
Cisco Spark Call was able offer customers ready to move their PBX to the cloud a simple, easy, all cloud offer including PSTN connectivity. While it was and continues to be a great option for a number customers, those shops that were either locked in to carrier PSTN agreements or only wanted to move a portion of their users but didn’t want to compromise with a fractured dial plan have been without a clear path of migration to cloud, until now. With Webex Teams Calling, customers have the capability of moving their entire user base or just a subset of users to a cloud first PBX all while retaining their existing PSTN circuits.
Cisco VP of Collaboration, Amy Chang, just gave her keynote at Enterprise Connect 2019 and we’re excited for the amazing new features and integrations Cisco has lined up for their collaboration platforms.
First off let me say, this blog is just my read on what the acquisition may mean for customers, there is no information in this document that has been provided by either Cisco or Broadsoft. This is our take on what it could mean and what we are excited about! This acquisition connects two individually successful collaboration companies and makes them better together. Cisco has a history of quickly integrating companies, taking what they do well and merging it with their current offerings, and mitigating product gaps.
We’ve been hearing buzz about the Cisco acquisition of BroadSoft since they announced their agreement to acquire back in October, and it is finally official. Cisco announced the completion of its acquisition of BroadSoft on February 2nd.
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