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Today we're talking about our in-house developed tool called, Acela helps you with asset management, device configuration compliance as well as smartnet and support, to help you manage all of that in one easy platform. In this blog, we are going to go through the features and capabilities and take a quick look at what the portal actually looks like.  

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Today I have the opportunity to tell you about the wonders & joys of managed services. First, what are managed services? Ultimately, managed services are the outsourced, proactive management of your stuff. In this case, we’re talking about your technology. A good provider will give you time back to focus on the fun parts of your job and save you money. That sounds good, right? Time, fun & money?

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On February 2, 2017 Cisco announced a major issue affecting products from their routing, switching, security and server product lines. Reference Tables A through D below for a full list of affected products and part numbers.

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In trying to come up with a managed service blog entry, I’ve decided to write about an experience I had as a managed services customer, rather than as the manager of the LookingPoint Managed Services Team. Years ago, working for the first corporation in my career that had a full-time managed service agreement, I had an eye-opening experience.

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