Blog

I've been doing a fair amount of wireless surveys lately, and part of the survey process includes generating the report that I present to the customer. These reports come with a series of heatmaps that aren't always self explanatory. This often leads to a discussion with the customer where i provide additional interpretation of the heatmap. In this post lets talk about the different heatmaps you...

Last year I wrote a blog about going passwordless (you can check it out here: https://www.lookingpoint.com/blog/passwordless). Now I’m doubling down and telling you that passwords are outdated. They’re reused, guessed, phished, and stolen. Despite password managers and multi-factor authentication (MFA), the underlying security model of passwords is inherently weak.

Call recording has long been a vital component of business communications, especially in regulated industries such as finance, healthcare, and government. What began as a basic compliance tool has evolved into a powerful engine for business intelligence, customer satisfaction, and agent training. In this blog, we explore how call recording has transformed over time, its growing importance in the...

Hey there! The Cisco Catalyst 9800 Series Wireless LAN Controllers (WLCs) are pretty awesome, and one cool trick up their sleeve is the Always-On Tracing feature. It’s a total lifesaver for figuring out what’s going wrong in your wireless network. Let’s break it down quick—what it is, how it works, and why you’ll love it!

Efficient network management is crucial for scaling and securing modern networks. Cisco Catalyst Center (formerly DNA Center) offers powerful tools for automating the deployment of device configurations using templates, composite templates, and Jinja2 scripting. In this guide, we will walk through creating and deploying templates, including interface configurations, NTP, SNMP, ACLs, and more, for...

When thinking about optimizing a workspace, you're mostly thinking: How can users be their most productive selves in this room, and what tools can I provide to help them collaborate, brainstorm, share ideas, and produce results? Designing workspaces is challenging; no two spaces are the same. Each one comes with its own difficulties and requires a certain level of creativity to bring everything...

Multicast DNS (mDNS) has become a critical protocol for modern networks, enabling service discovery across network segments without the need for traditional DNS servers. With the proliferation of IoT devices, Apple products, and various other devices requiring seamless connectivity, implementing an effective mDNS gateway solution has never been more important. In this blog post, we'll explore...

At LookingPoint, we understand that even the best technical teams sometimes need a second set of eyes, faster escalation paths, or just a bit of extra support when it matters most. That’s why we’re excited to introduce Express Support—our enhanced support offering designed to work alongside your existing Cisco SMARTnet.