Recently we’ve updated, reviewed and revamped a lot of our customers’ call center scripts in order to make them more efficient. A call center should never lose focus of its purpose:
Cisco leads the word in Corporate on premises telephony and collaboration solutions. For the past couple of years its trying to mimic this offering via its cloud services and Webex Calling. Webex Calling has been maturing pretty quickly and billions of dollars of investments result in new features and expansions on a weekly basis.
In this blog, we will go over some of their latest features and...
Whether you’re migrating from On Prem Call Manager to WebEx Calling, Spark to WebEx Calling or just have some old phones you want to add to your WebEx Calling Deployment; you will need to convert your phones from their Enterprise Firmware to the cloud supported MPP firmware.
Cisco Webex Devices have added a feature that allows them will be able to detect T3 alarms. This feature allows customers to expand their building alarm system with visual symbols and information displayed on Webex devices. This visual addition for audible alarms could be particularly important for employees with hearing impairment or ones wearing noise cancelling headsets.
I couldn’t find a guide online for a particular WebEx Calling scenario; we wanted to use a local gateway to bridge our on-prem CUCM with WebEx calling without the need for PSTN. The local gateway would just route calls from on-prem to the cloud and vice versa. Each service would offer its own PSTN for the endpoints registered to it. Here’s how we accomplished it!
Recently I noticed a new warning message on one of our CUCM 14 lab clusters. It showed up after we had a power outage. Unfortunately, this server did not have a secondary power supply or a connection to a UPS, so it experienced an ungraceful shutdown. The warning stated the following:
Crazy times we’re currently living in huh? For some, what once was merely a dream, working from home, has become a reality. Maybe not the way they envisioned it happening but hey, it happened! Fortunately, technology nowadays gives us unimaginable bandwidth and allows us to adapt seamlessly in times like this, without skipping a beat.
