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Jul 12

Recently we’ve updated, reviewed and revamped a lot of our customers’ call center scripts in order to make them more efficient. A call center should never lose focus of its purpose:

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Today we will be looking at a quick How-To, on how to enable International calling on a per user basis. This is very useful when you want to allow one or multiple users, permission to make outgoing calls, but not an entire branch. Let’s get into it!

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Cisco leads the word in Corporate on premises telephony and collaboration solutions. For the past couple of years its trying to mimic this offering via its cloud services and Webex Calling. Webex Calling has been maturing pretty quickly and billions of dollars of investments result in new features and expansions on a weekly basis.

In this blog, we will go over some of their latest features and...

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Hey there! Today we will be looking at how we assign a user or Workspace, to a specific Hunt Group in our Webex Control Hub environment, in just a few simple steps. Cisco does a great job of streamlining these Move’s, Add’s or Changes in the Control Hub, by providing us with very user friendly GUI. If this is your first time, no worries, you’ll learn your way around in no time. Let’s dive in and...

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Whether you’re migrating from On Prem Call Manager to WebEx Calling, Spark to WebEx Calling or just have some old phones you want to add to your WebEx Calling Deployment; you will need to convert your phones from their Enterprise Firmware to the cloud supported MPP firmware.

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Hoteling is bringing Extension Mobility (Call Manager realm) to the cloud-based WebEx Calling solution. It allows a user to pick any phone and login to it using their extension and voicemail pin number.

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Cisco Webex Devices have added a feature that allows them will be able to detect T3 alarms. This feature allows customers to expand their building alarm system with visual symbols and information displayed on Webex devices. This visual addition for audible alarms could be particularly important for employees with hearing impairment or ones wearing noise cancelling headsets.

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I couldn’t find a guide online for a particular WebEx Calling scenario; we wanted to use a local gateway to bridge our on-prem CUCM with WebEx calling without the need for PSTN. The local gateway would just route calls from on-prem to the cloud and vice versa. Each service would offer its own PSTN for the endpoints registered to it. Here’s how we accomplished it!

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WebEx Calling is Cisco’s Enterprise Cloud based calling solution. It allows companies to have their phones registered to Cisco’s cloud and it provides a rich set of features including an interface to the PSTN.

WebEx Calling is full of features designed to make communication easier, richer, and more efficient. Basically, get more out of your phone system.

The topic today is Auto Attendant, Queues...

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