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Cisco is and has been a leader in on-prem solutions for Contact Center and now is leading in Cloud solutions for CC as well.  Appropriate for solutions that range between 21 – 300 agents, Webex Contact Center enable Sales and Service departments in an enterprise find and fulfill customer needs.

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Jun 19

Last week was the long-awaited Cisco Live 2019! And two of our wonderful engineers wrote up their thoughts on the week. For a quick recap check out Dominic Zeni's overview of the week below and if you want a more in-depth recap check out Trevor Butler's deep dive into the Cisco Live 2019 World.

 

For the Short Attention Span Readers:

Another year, another Live!  Building Bridges was one of the...

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The countdown begins for Cisco Live 2019 in San Diego! We are super excited to see all that Cisco will be presenting and introducing to us. We thought that we would give you our top picks of sessions to attend during this jam packed, awesome week!

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Feb 27
Mobility Express
Posted by Rick Wong

A few months of ago I was asked to help bring up a branch site for one of LookingPoint’s clients.   This was unscheduled work and it was the first time I encountered Cisco’s Mobility Express.   My previous projects have been enterprise deployments either using the traditional WLC or Meraki’s cloud managed APs.   With Mobility Express, Cisco allows an AP to run as a wireless controller.   ...

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Jul 9

In this Fireside Chat, CEO - Sean Barr, sits down with Senior Solutions Architect - Marshall Hill, to discuss hyperconverged infrastructure and Cisco Hyperflex. Sit back, relax, and enjoy this Fireside

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This week I’m in Barcelona at Cisco’s Marketing Velocity conference learning about Cisco’s marketing strategies for the year and better ways to get new technology content to our customers. In today’s digital era, businesses have become completely borderless. With so many competitive solutions, customers aren’t just buying a product or service, they are buying an amazing experience. So much so...

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Mar 7

Upgrading Cisco software (IOS, IOS-XE, ASA code, etc.) can be a little daunting sometimes.  For the most part, installations are straight forward, but there is usually a fair amount at stake.  Ideally, your environment should be designed with high-availability in mind, allowing you to perform maintenance (and endure unplanned outages) without business impact.  But that isn’t always financially...

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First off let me say, this blog is just my read on what the acquisition may mean for customers, there is no information in this document that has been provided by either Cisco or Broadsoft. This is our take on what it could mean and what we are excited about! This acquisition connects two individually successful collaboration companies and makes them better together. Cisco has a history of...

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Security has been a leading topic throughout 2017 across all industries. Malware, more specifically ransomware, has been a dominant cyber threat with damage costs predicted to exceed $5 billion this year, according to Cybersecurity Ventures.Cisco recently released their 2017 Annual Cybersecurity Report. This year is the 10-year anniversary of the annual report, which provides key insights and...

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I have recently been working with a customer on designing and building out a new Data Center. This task is something that is not as common as it once was, with many of our customers adopting a cloud first methodology (AWS, Azure etc.) when it comes time for a DC refresh. Since it’s a been a while since I have dived into DC technology I figured it was about time that I take another look at Cisco...

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