Blog

Since the year 2000, Cisco Call Manager (now Unified CM) has been the backbone of enterprise voice, powering communication for organizations worldwide. For over 26 years, this mature platform has established itself as the gold standard in corporate telephony.

So, why are we writing about a 26-year-old product today? Because its continued relevance is undeniable.

Welcome back! In this entry, we're diving into one of the most compelling features of Cisco Secure Access – Clientless Zero Trust Access, or as I like to call it, "the VPN killer that actually works." If you've been following along with our zero-trust journey, you know that the traditional perimeter-based security model is about as effective as a screen door on a submarine. So, what's the...

In today’s connected world, protecting your business means more than simply having a firewall in place. Threats evolve by the minute, and every misconfiguration or missed update creates potential risk. A Managed Firewall is the smarter way to keep your defenses strong; combining advanced technology with continuous oversight from security experts. At LookingPoint, we built our Managed Firewall...

Call recording has long been a vital component of business communications, especially in regulated industries such as finance, healthcare, and government. What began as a basic compliance tool has evolved into a powerful engine for business intelligence, customer satisfaction, and agent training. In this blog, we explore how call recording has transformed over time, its growing importance in the...

Hey there! The Cisco Catalyst 9800 Series Wireless LAN Controllers (WLCs) are pretty awesome, and one cool trick up their sleeve is the Always-On Tracing feature. It’s a total lifesaver for figuring out what’s going wrong in your wireless network. Let’s break it down quick—what it is, how it works, and why you’ll love it!

When thinking about optimizing a workspace, you're mostly thinking: How can users be their most productive selves in this room, and what tools can I provide to help them collaborate, brainstorm, share ideas, and produce results? Designing workspaces is challenging; no two spaces are the same. Each one comes with its own difficulties and requires a certain level of creativity to bring everything...

Multicast DNS (mDNS) has become a critical protocol for modern networks, enabling service discovery across network segments without the need for traditional DNS servers. With the proliferation of IoT devices, Apple products, and various other devices requiring seamless connectivity, implementing an effective mDNS gateway solution has never been more important. In this blog post, we'll explore...

At LookingPoint, we understand that even the best technical teams sometimes need a second set of eyes, faster escalation paths, or just a bit of extra support when it matters most. That’s why we’re excited to introduce Express Support—our enhanced support offering designed to work alongside your existing Cisco SMARTnet.

In networking, switches play a critical role in connecting devices and managing network traffic within a local area network (LAN). When you deploy a new switch, it's important to configure it properly to ensure optimal performance, security, and functionality. This guide will walk you through the essential steps for setting up a base configuration for a network switch.