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Cisco is and has been a leader in on-prem solutions for Contact Center and now is leading in Cloud solutions for CC as well.  Appropriate for solutions that range between 21 – 300 agents, Webex Contact Center enable Sales and Service departments in an enterprise find and fulfill customer needs.

Being in the IT world, we know how difficult it can be to track maintenance and support contracts on one’s network infrastructure. Pouring through endless lines of confusing spreadsheets trying to identify what you need to renew support on can make your eyes cross and want to throw your hands up in defeat. Between asset tracking and the renewal process, too much time is consumed going through...

Last week was the long-awaited Cisco Live 2019! And two of our wonderful engineers wrote up their thoughts on the week. For a quick recap check out Dominic Zeni's overview of the week below and if you want a more in-depth recap check out Trevor Butler's deep dive into the Cisco Live 2019 World.

For the Short Attention Span Readers:

Another year, another Live! Building Bridges was one of the...

Project Management has many highs and lows; often times with unexpected twists and turns, yet even with all the uncertainty accompanying a typical project, with the focus and the right skills, you can help steer your project to success. Being an effective project manager enables you to utilize your skills to be a problem solving and creative leader where you can foster synergy within a team to...

The countdown begins for Cisco Live 2019 in San Diego! We are super excited to see all that Cisco will be presenting and introducing to us. We thought that we would give you our top picks of sessions to attend during this jam packed, awesome week!

If you are like many of our customers, you have asked the question “Why would I hire an MSP?” or you have considered hiring a managed service provider but not sure if it makes sense. Before we get into does it make sense or not, you need to know where you are at. To do that we recommend you ask yourself a few questions. Based on the answers to these questions you will have a better sense if you...

Two years ago Cisco introduced the Catalyst 9000 series switches as the next generation of campus switches. Every Catalyst switch family had an equivalent 9K to replace it; the 3800s were replaced with the 9300, the 4500s were replaced with the 9500, and the long standing 6500 chassis switches were replaced with the 9400. Cisco was consolidating all Catalyst switches into the 9000 series, well...

As IT consultants in the Bay Area, we see a lot of startups. Small businesses with bold ideas filled with hard working people focused on achieving a specific goal. Usually in their infancy, these businesses focus all their time and money on the goal they are trying to achieve and usually don’t have the dedicated staff needed to support enterprise IT solutions. The employees are extremely sharp...

Cisco Spark Call was able offer customers ready to move their PBX to the cloud a simple, easy, all cloud offer including PSTN connectivity. While it was and continues to be a great option for a number customers, those shops that were either locked in to carrier PSTN agreements or only wanted to move a portion of their users but didn’t want to compromise with a fractured dial plan have been...

IOS XE supported switches such as the 3850 and 3650 support two modes, Bundle mode and Install mode.   New switches, by default, are shipped with install mode.   If you never paid attention during an IOS XE upgrade on a switch you may have just copy the IOS XE image to flash and set the system boot variable to boot from the new IOS using the command below: